Patient Information

APPOINTMENTS/WALK INS

We do not take appointments for most the Doctors. Doctors will see their patients based on a walk in system. However, there will be priority for patients who need urgent medical attention. Appoitnments can only be booked for Dr Bernadette Dulawan and Dr Jian Liu on our website or through Healthengine. Please be aware that due to the nature of the business, appointments can be delayed.
You will need to make an appointment to see allied health professionals such dietician, psychologist, podiatrist, physiotherapist, social worker, and specialists (general surgeon and specialists).
Please see receptionist at frontdesk or call 9671 8500 to make an appointment for allied health services and specialists. Please have referral details ready.

AFTER HOURS

If you require medical care after hour, please phone GP After Hour Sydney Medical Services on 8724-6300.
Or for emergency you can attend the local Blacktown Hospital.

FEES

All consultations are bulked billed with a valid Medicare Card. Please present your Medicare card and Concession Card to reception staff upon arrival. Private Fees apply to non Medicare patients.

Charges may apply for:

  • Travel Health
  • Overseas visitors
  • Diving Assessments
  • Employment Assessments

Workcover are charged according to the AMA (Australian Medical Association) which are invoiced to the insurance company.
There may be fees apply with Allied Health and Specialist appointment. You may be able to claim Medicare Rebates. Please check with reception when booking an appointment.
Please note: EFTPOS facilities now available.

RESULTS OF INVESTIGATIONS

Patients are asked during the consultation to make follow-up visits for results of investigations (pathology, xray’s and other tests). It is the patient responsibility to follow up with their results within 7 days. Patient will be called to return urgently for abnormal results.
We are committed to duty of care therefore unable to give results to you over the telephone by the nurse or reception staff or by doctors.

PRESCRIPTION, LOST REFERRAL/REQUEST FORM or REPEAT REFERRAL

Please come into the Medical Centre to see your doctor for prescription or request for any lost or repeat or change in referral details, medical certificates, request forms, referrals to other specialists and allied health.

PHONE CONSULTAITION

Health queries are best dealt with through consultation. Doctors at the Medical Centre do not provide phone consultation. Medicare does not provide patient rebate for phone consultation and due to privacy & confidentiality policy as well as long patient waiting times.
You are advised to see your doctor face to face to discuss any issues you may have.
Please be advised that receptionists are not allowed to discuss medical issues.

PARKING

Carpark is available onsite at the Medical Centre, including disabled parking for our patients in front of the practice entrance. There is easy wheelchair access and no steps or stairs from the front of the Practice.
Please note that carpark is STRICTLY for patients attending the Medical Centre. Please DO NOT park in STAFF PARKING area. This is reserved for staff only. Your car may be towed away.
There are spikes at the entrance of the Medical Centre. DO NOT Reverse as this will damage your tyres.

REMINDER SYSTEM

We may issue you with a reminder notice from time to time offering you preventive health services.
If you do not wish to be part of this system please let us know at reception.

CONFIDENTIALITY

Your Medical records are confidential. It is the policy of this Practice to maintain security of personal health information at all times and ensure that this information is only available to an authorized member of staff.